Desk Collection Officer - Operations

Join SeaBank, a leading digital banking institution, as a Desk Collection Officer in our Operations team. In this critical role, you will be responsible for managing non-performing loan (NPL) portfolios by engaging with customers via telephone to facilitate timely repayments. SeaBank, based in Jakarta Selatan, is committed to leveraging technology to provide innovative banking solutions, and we are looking for a passionate and dedicated professional to join our team.

As a Desk Collection Officer, you will be part of a dynamic team that plays a pivotal role in maintaining the financial health of our institution. You will use tools like CRM systems, call tracking software, and data analytics platforms to monitor and manage NPLs effectively. This role offers a unique opportunity to develop your skills in customer relationship management, debt recovery, and financial operations.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and monitor non-performing loan (NPL) portfolios through regular follow-ups with customers via telephone.
• Use CRM systems and call tracking software to document and analyze customer interactions.
• Collaborate with the Operations team to develop and implement strategies for debt recovery and portfolio management.
• Provide regular reports on NPL status and recovery progress to the management.
• Ensure compliance with internal policies and regulatory requirements related to debt collection.
• Train and mentor junior staff on best practices in debt collection and customer service.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Stay updated with industry trends and best practices in debt recovery and financial operations.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 2 years of experience in debt collection, customer service, or a related field.
• Strong communication and negotiation skills.
• Proficiency in using CRM systems, call tracking software, and data analytics platforms.
• Knowledge of banking regulations and debt collection policies.
• Ability to work under pressure and meet tight deadlines.
• Excellent interpersonal and problem-solving skills.
• Fluency in both written and spoken Indonesian.

🛠️ Keahlian

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